We have negotiated many different types of agreements with different airlines; thus, the rules and restrictions for exchanges and cancellations vary greatly if allowed at all. When allowed, airlines require that we collect a fee for the exchange plus any difference in fare when necessary. Exchange fees start at $125 USD and go as high as $350 USD. Your exchange agent can tell you when you call.
We must insist, however, that you do not book an itinerary for the exchange. Please keep in mind that all exchanges must be on itineraries provided by the same airline that issued the original ticket. In some cases, the airline may restrict or deny exchanges requested with as few as seven days before departure.
Once you are prepared to give our exchange agent the new itinerary, please call us at +255 755 989 175. To expedite this process, please have your old ticket and/or file number with you as well as the new itinerary you wish to book.
E-tickets, are offered by many major airlines, and allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. OneTravel.com offers e-tickets when they are available.
Bring government issued photo identification (such as a driver’s license or passport) to the airport. E-ticketed passengers must have a printed boarding pass in order to proceed directly through security for check in at the gate. Customers with check-in baggage or E-tickets who do not have printed boarding passes must go to the ticket counter prior to going through security checkpoints.
Airlines practice the marketing concept known as "yield management,"where they sell as many seats as they can at the highest price they can get. It is impossible to pinpoint the cost of any single seat on any given flight. For example, some seats will be assigned special fares for corporate clients, while other seats will have been sold through a consolidator at a discount. Similarly, some fares may have been bought at a discount with frequent-flier award points or from a last minute Web special. At our site, you will always be quoted the lowest fare available to us at that time.
Most airline tickets issued are non-refundable, and non-transferable. Name changes are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please call our exchange department for details. +255 755 989 175
As airlines fill flights or change fares, our database immediately reflects those changes. Since the fares change frequently we are unable to quote fares via email.
Please call our sales team at +255 755 989 175
Hotel FAQ's
Yes. You can add a guest to the same hotel room by calling our customer service desk at +255 755 989 175. Please note there may be a charge for additional guests.
If you need to book an additional room for the guest you may do so online as a new reservation.
Currency Conversions are based on approximate exchange rates at the time of booking and should be used for an approximate guide only.
We accept Discover, American Express, Visa, MasterCard and Diners Club.
Your current billing address and phone information must be included with every order.
Sales Tax will be charged on certain products depending on the shipping address required by law.
If your hotel was an Exclusive (pre-paid) reservation a voucher will be generated upon payment with your credit card. This voucher will be e-mailed to you and is part of your confirmation page.
All non pre-paid bookings, you will receive a confirmation e-mail with the details of your reservation.
Many pre-paid hotels are non refundable and cannot be cancelled or changed. There is a cancellation fee of $35 USD charged by ataplc com. You may also be subject to penalties and fees from the hotel. OneTravel.com advises you to verify all hotel rules on your pre-paid reservation.
All non pre-paid bookings, you will receive a confirmation e-mail with the details of your reservation.
If you have reserved an Exclusive (pre-paid) hotel reservation, your credit card will be charged at the time of booking and includes most taxes and fees. Any additional costs such as meals, laundry, telephone and parking and resort fee’s are not included in your reservation rate.
For non Exclusive rates payment is made at the time of check-out. Some hotels require a one night deposit charged at the time of booking. Local and state taxes, fees and any additional costs incurred by you are not included in the quoted rate unless stated.
Car FAQ's
All on-line bookings of car rental services will generate a confirmation number assigned by the car rental firm. Please take a copy of your booking confirmation email with you for check in. OneTravel.com does not issue any vouchers to confirm car rental reservations.
In Tanzania, most car rental companies have a minimum age of 25 or above. There are exceptions, but the renter must pay a surcharge. In Europe, foreign driver restrictions vary from country to country. Drivers need to be a minimum of 18 in most countries and have a valid US drivers license. Please check the official website of the rental company. These sites generally have age restrictions posted there, as well as information regarding seat belt laws, child seat requirements, and speed limits.
Generally a credit card is required to secure a car. Many car rental companies will not accept a Debit card, cash for payment or 3rd party credit cards as payment. Check with the individual car company for their policies. All rates are quoted and guaranteed in US Dollars.
Print or email the online confirmation from OneTravel.com. This confirmation number from the car rental company is all that is needed, other than a valid driver's license and a major credit card. We do not recommend using debit-cards to pay for car rentals. Some car rental companies may also require a good driving record as a pre-requisite to rent a car and proof of insurance. They may check this at the time of rental, when the actual rental agreement is completed
If You rent a car while on the Covered Trip, and the car is damaged due to collision, theft, vandalism, windstorm, fire, hail, flood or any cause not within Your control while in Your possession, the Company will pay the lesser of:
• the cost of repairs and rental charges imposed by the rental company while the car is being repaired; or
• the Actual Cash Value of the car, meaning purchase price less depreciation; or
• the amount shown on the Confirmation of Coverage. Other restrictions may apply.
Coverage is provided to You, provided You and Your Traveling Companions are licensed drivers, and are listed on the rental agreement. Coverage is not available to residents of Texas and Oregon. This benefit does not apply to cars rented in Jamaica, Republic of Ireland, Northern Ireland and Israel. OneTravel recommends taking a copy of the policy coverage along with you to the rental car company.
Billing & Payments
When a reservation is cancelled the same day it was booked, funds for the Airline portion are not collected. Any pending charges you may have seen would have been a "pending hold" for verification. These funds will return to your available credit and will not reflect as a refund. This process normally takes from 3 - 7 business days, depending on your banking institutions procedures.
Please note: Some Prepaid credit card companies will hold pending authorizations for up to 30 days.
If the airline rules allow for cancellation the day after booking, funds for the Airline portion will be refunded within 7 - 14 business days. It will depend upon the Airline(s) and your banking institutions policies. At times the refund will post before the charge is processed or may not appear on your current statement. Please contact your bank to verify the refund was received.
Any refunds requested after 48-hours of purchase are based solely upon the Airline(s) rules. If approved, the refund will generally take 1-2 billing statement cycles. In some exceptional cases refunds may take longer than originally anticipated. An email update will be sent to you advising of any delay.
These refunds are typically for seat assignment requests that could not be fulfilled by the Airline or during a quality check if we detected an overcharge. This refund does not affect your airline ticket purchase.
This occurs when multiple Airlines or passengers are booked in a reservation. You will see a charge for each ticket processed separately. Any service fees, taxes or additional services may also show as separate charges with the description of Airline/Taxes and Fees. When added together these amounts should total the amount you were quoted.
Verify with your bank what company the charges are coming from that have posted. Most tickets issued through OneTravel will have the description of NV or Las Vegas on your statement. If you are certain there are posted duplicate charges from OneTravel, please contact the Billing Department for Assistance at +255 755 989 175
Confirm with your bank whether the charges in question have posted or are pending to your account. At the time of reservation a "pending charge" is placed on your account for the full amount. The bank/credit card company then puts a "hold" on that dollar amount, until the transaction either posts or is cleared. With a successful transaction, the charge will typically post to the account within 2 - 3 business days, at that time the money will be deducted from your account, and the "hold" will be released. At times the "pending hold" can show on your account after the charge has posted. Please allow time for the "pending hold" to return to your available credit. This is dependent on your banking institutions policies.
Please note: Your initial quote may not include seat charges, insurance or any additional services requested. These services are charged at the time they are selected and will increase the total cost of your trip. Posted charges may appear in multiple transactions which should total to the amount you were quoted.
Many pre-paid hotels are non refundable and cannot be cancelled or changed. There is a cancellation fee of $35 USD charged by ataplc com. You may also be subject to penalties and fees from the hotel. OneTravel.com advises you to verify all hotel rules on your pre-paid reservation.
All non pre-paid bookings, you will receive a confirmation e-mail with the details of your reservation.
Charge descriptions can vary depending on the type of reservation you have booked
Hotel
• For pre-paid hotels, the description can appear as:
• TSP
• OT Hotel/Taxes and fees
• OneTravel or Agent fee
• For non-prepaid hotels, charges will appear from the Hotel directly
Please note: Non-prepaid hotels may obtain an authorization on your account prior to arrival.
Flights
• Most tickets issued through OneTravel will have the description of NV or Las Vegas
• Any service fees/taxes or additional services may also show as separate charges with the description of:
• OT Airline/Taxes and Fees
• Agent Fee
• OneTravel
Car Rentals
• Car rentals are paid to the Car Rental Company directly at the time of pick up or drop off
• Any optional insurance purchased and or Service fees will be charged at the time of booking. These charges will hold the description of:
• OT Car/Taxes and fees
• OneTravel
• Agent fee
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